Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Easy heading
linkText4
linkText10
linkText3
linkText6
linkText5
relatedLinksLabels
linkText2
linkText1
headingTagsH1,H2,H3,H4
sidebarMaxHeight500
linkType2Page
linkType3Page
linkType1Page
linkType10Page
sidebarTitlePAGE CONTENTS
linkUrl3
linkUrl4
linkUrl1
linkUrl2
linkUrl10
includedPageModeDisable_Included_Pages
linkText8
linkText7
relatedLinksOrderLabels_First
sidebarModeClosed
headingNumberingModeArabic_Numbers
linkText9
sidebarMarginRight20
relatedLinksTargetNew_Window
relatedLinksTitleRELATED LINKS
linkUrl9
linkUrl7
linkUrl8
numberedHeadingTagsH1,H2,H3,H4
linkUrl5
linkUrl6
linkType8Page
linkType9Page
linkType6Page
headingLinkTextModeWrap
linkType7Page
linkType4Page
linkType5Page
sidebarWidth300
sidebarTop160
headingLinkExpandModeDisable_Expand_Collapse
headingLinkIndent10
Panel
bgColor#DEEBFF

1. Introduction

Panel
bgColor#FFFFFF

Use the videos below to help you create and manage cases in Salesforce.

Panel
bgColor#DEEBFF

2. Case Management

Panel
bgColor#F4F5F7

Case Management

...

...

Panel

...

summaryAura Divider
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
bgColor#F4F5F7

Case Escalation Process

...

...

Panel

...

bgColor#F4F5F7

Monitoring & Checking on Case Studies

...

Aura divider
summaryAura Divider
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