EmPower+ NYSERDA Energy Advisors
- Harvey Bennett (Unlicensed)
- Colin Hickey
1. Introduction
The EmPower+ Application is intended to streamline the application process while broadening the scope of services approved Applicants are eligible for. The application can be accessed by navigating to https://www.nyserda.ny.gov/All-Programs/EmPower-New-York-Program/EmPower-Application. Applicants can access and complete the application online (an Application Portal Account is required) or print, sign and mail in a paper application.
Applicants can receive assistance from Participating Contractors and/or Community Organizations when completing an applica
2. EmPower+ NYSERDA Energy Advisors
2.1. Why Complete an Online Application?
Faster, Safer, and More Accurate:
It's the fastest path for reviewing and approving an AHP or EmPower applicant.
Reduces or prevents incomplete, incorrect or missing information in the application.
Sensitive documents (proof of income, utility bills) in any format (pdf, photo) are uploaded securely.
Applicants can provide an e-signature rather than a physical one.
Approved applications automatically and seamlessly upload into NYHEP to auto-create projects.
More Control:
Applicants can choose their own Contractor if they own the property referenced in the application.
Applicants can start, stop and return to the application at anytime which is helpful if1:
The application cannot be completed in one setting,
Additional time is needed to gather required and/or supporting documents or information
More Reliable Communications:
NYSERDA staff can leverage the online application to quickly reach out to applicants directly for missing documentation or information.
The system the application is built around provides timely, automated reminders and notifications to applicants when communication is necessary.
Reminders are sent at day 10, 20, and 30 once an application has been initiated.
Manual cancellation of the application occurs at day 30.
2.2. Table of Contents
User Guide | Description/Use Case |
|---|---|
Applicants are required to create a Salesforce Application Portal account to use the Online Application. A Salesforce Application Portal account provides multiple methods of communication through the use of Notes and Attachments that allows Applicants to:
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The EmPower+ Application allows applicants to access and submit either online or paper applications to the program. Applicants can receive assistance from Community Organizations and/or Participant Contractors when submitting an application. Applicants who would like to submit an Online Application must create an Application Portal account first. The instructions here guide you on how to access, complete, and submit a EmPower+ Application. | |
NYSERDA Energy Advisors and Participating Contractors can access submitted EmPower+ Application from their Salesforce Portal account. | |
With the EmPower+ Application, Shared Services, Contractors, Participating Utilities, and Community Organizers can create Campaign Codes from their Salesforce Application Portal. Once a campaign code is created, a web link will be generated that can be posted to a website or shared with an applicant through email. |
2.3. Resource Material
The materials below provide additional resource and materials to help CEAs who are assisting Applicants when completing and submitting a EmPower+ Application. When assisting Applicants, refer to the materials within each tab. Additionally, applicants can be provided the following link which will allow them to access related material specific to their needs: https://knowledge.nyserda.ny.gov/pages/viewpage.action?pageId=81855384
2.3.1. Training Presentation: NYSERDA Community Energy Advisors
NYSERDA conducted a training to introduce the new EmPower+ Application in July, 2021. The below presentation was used during that training session and can be accessed below for review purposes.
2.3.2. Training Video: NYSERDA Community Energy Advisors
NYSERDA conducted a training to introduce the new EmPower+ Application in July, 2021. The below recording can be accessed to review that training session.
